Shipping Policy — Suprsteps

At Suprsteps, we’re dedicated to delivering your order quickly, securely, and with full transparency. We work with trusted shipping partners to ensure a smooth delivery experience worldwide.

Shipping Methods

• All orders are processed and shipped within 1 business day (excluding weekends and holidays).

• Once your order ships, you’ll receive a tracking number to follow your package in real time.

• All orders are tracked & insured worldwide for full peace of mind.

• Delivery times and fees vary depending on your country and chosen shipping method.

International Shipping

• We ship worldwide.

• Delivery times depend on the destination country and local customs policies.

• Please note: international shipments may be subject to customs delays and local import fees, which are beyond our control.

For specific questions about your country, contact us at info@suprsteps.com

Estimated Delivery Times

• United States: 3–6 business days

• United Kingdom: 3–6 business days

• Canada: 5–8 business days

• Australia & New Zealand: 4–8 business days

• EU (other countries): 4–7 business days

Missing or Damaged Items

If your order arrives incomplete or damaged:

1. Contact us at info@suprsteps.com within 7 days of delivery.

2. Provide your order number, photos of the packaging (if damaged), and a description of the issue.

3. Claims submitted after 7 days may not qualify for replacement or refund.

Note on Packaging Damage:
If packaging is damaged but the insoles remain fully functional, the order is not eligible for replacement or refund.

Delivered but Not Received

If tracking shows your order as “Delivered” but you haven’t received it:

• Please file a claim directly with the carrier.

• Provide us with proof of loss or a claim confirmation from the carrier.

• Claims submitted more than 7 days after delivery cannot be processed.

Order Modifications & Cancellations

• Changes (address, quantity, size): Can be made within 12 hours after placing the order.

• Cancellations: Can also be processed within 12 hours.

• After 12 hours, your order may already be in the shipping process and cannot be changed or cancelled.